Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Contact information: name, email address, phone number, mailing address, and related account information.
Account information: login credentials, authentication records, password reset activity, and account preferences.
Booking and service information: selected services, consultations, training type, requested schedules, approved sessions, bootcamp signups, and related service history.
Payment and transaction information: payment status, purchases, subscription details, billing-related records, and transaction identifiers processed through third-party payment providers.
Health and readiness information: age confirmation, date of birth, acknowledgments, readiness forms, fitness-related responses you choose to provide, and other information needed to deliver services safely and effectively.
Training information: workout plans, logs, exercise notes, uploaded videos, form check submissions, feedback, and other program participation data.
Technical and usage information: IP address, browser type, device information, log data, page interactions, and service performance data collected through website or platform operation.
Communications: emails, inquiries, support requests, onboarding responses, and other messages you send to us.

2. How We Collect Information

We collect information:

directly from you when you fill out forms, create an account, make a purchase, upload content, book services, or contact us; automatically when you use the website or dashboard; and from service providers that help us operate the business, such as payment processors, authentication providers, email delivery services, and hosting or cloud infrastructure providers.

3. How We Use Your Information

We may use personal information to:

create and manage your account; provide online training, in-person training, consultations, and bootcamp services; process bookings and payments; deliver dashboard access and training content; send service-related emails and account communications; respond to support requests; review uploaded videos or exercise logs; personalize programs; monitor service use and improve the website and client experience; maintain records; enforce our Terms; detect security issues, misuse, fraud, or technical problems; and comply with legal, regulatory, or contractual obligations.

4. Authentication and Account Management

We use account and authentication tools to manage login, password resets, account verification, and user access. If you create an account, some information is processed for identity, security, and account administration purposes.

5. Payment Processing

Payments made through the website are processed by third-party payment providers. Nori-Fitness LLC does not store full payment card numbers on its own website. Payment-related information may be collected, stored, and processed by the relevant payment processor according to that provider’s own terms and privacy practices.

6. Emails and Communications

We may send service-related communications including account confirmations, password reset emails, payment confirmations, scheduling notices, onboarding messages, training updates, and support responses. We may also use business email and delivery tools to send operational communications.

7. Training Dashboard, Logs, Videos, and Form Check Content

If you use the client dashboard, log workouts, upload videos, submit notes, or participate in form check features, that information may be stored and reviewed to provide coaching, program management, support, quality control, and service improvement. You should avoid uploading content you do not wish to share for coaching purposes.

8. Scheduling and Calendar Tools

We may use third-party scheduling and calendar tools, including embedded calendar availability features, to display training availability, support booking workflows, and communicate schedule information. Information submitted during booking or schedule requests may be stored by us and/or the relevant service providers used to operate those features.

9. Third-Party Service Providers

We may use third-party providers to support business operations, including but not limited to:

payment processing, website hosting, database and backend infrastructure, authentication and login services, email delivery, business email, storage, scheduling or calendar functionality, analytics, and other tools reasonably necessary to operate Nori Fitness.

These providers may process personal information on our behalf and may have their own terms, policies, and security practices.

10. Information Sharing

We do not sell your personal information. We may share information:

with service providers that help us operate the business; when necessary to complete a payment, booking, account action, or requested service; when required by law, subpoena, court order, or other legal process; to protect rights, safety, systems, property, or users; or in connection with a business transfer, sale, reorganization, merger, or asset transaction involving Nori-Fitness LLC.

11. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and legal records, resolve disputes, enforce agreements, support legitimate business operations, and satisfy applicable legal or regulatory obligations. Retention periods may vary depending on the type of information and the reason it was collected.

12. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no website, database, cloud platform, email system, or internet transmission can be guaranteed completely secure. You are responsible for protecting your own account credentials and using secure devices and networks when accessing your account.

13. Your Choices and Rights

Subject to applicable law, you may request to access, correct, update, or delete certain personal information we hold about you. You may also request that we review or update account details that are inaccurate. Some information may need to be retained for legal, contractual, operational, security, payment, or recordkeeping reasons even if a deletion request is made.

14. Cookies and Similar Technologies

The website and related tools may use cookies, session data, or similar technologies to support login, security, user experience, performance, and core website functionality.

15. Children’s Privacy

Our Services are not directed to children under 18, and we do not knowingly collect personal information from children through the website for account creation or paid service enrollment.

16. International and Cross-Platform Processing

Depending on the tools and providers used to operate the Services, your information may be processed, stored, or transmitted through systems operated by third-party providers in different locations. By using the Services, you understand that your information may be processed through such platforms as reasonably necessary to provide the Services.

17. Links and Third-Party Sites

Our website may contain links to third-party websites, embedded content, portals, payment pages, or provider tools. We are not responsible for the privacy or data practices of third-party websites or services that are not controlled by Nori-Fitness LLC.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates become effective when posted on this page unless a different effective date is stated. Your continued use of the Services after an updated version is posted constitutes your acknowledgment of the revised policy.